Reference

How baazi99 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team — and how we keep that data secure.

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DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply a few consistent practices across every account — from new registrations to long-standing accounts that process regular bKash or Nagad deposits. Here is what that looks like in practice.

Encrypted Data Storage

Your account details and payment records are stored using SSL encryption. Access to stored data is restricted to staff with a direct operational need — not open across the whole team.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your account display settings. You can clear cookies through your mobile browser or app settings at any time.

Account Security Steps

Login requires your password plus an OTP sent to your registered number. If we detect a new device or location, we prompt an additional verification step before granting access.

Data Retention Policy

We keep your account data while your account is active. After account closure, we retain only what applicable law in your eligible region requires — then delete or anonymise the rest.

DATA REQUEST CHANNELS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct inaccurate details, or raise a concern about how we handle your information, our support team is the right place to start. You can reach us through live chat, email or the in-account help form — all three channels connect to the same data-handling team.

Live Chat Open the chat widget from any page while logged in. Describe your data request and our team will confirm receipt and next steps directly in the chat thread.

Email Support Send your data request to our support email address shown in the account help section. Include your registered phone number so we can verify your identity before processing.

In-Account Help Form Log in, go to Account Settings, and select Help. The help form routes your privacy request directly to the data team — no need to repeat your account details.

What Data We Collect and Why We Collect It

baazi99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with baazi99, we collect the information you provide directly — your name, email address, phone number and any identity documents submitted during account verification. When you make a deposit or withdrawal using bKash, Nagad or Rocket, we record the transaction reference,

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wallet number and amount to process your payment correctly and to maintain accurate account records. We also collect device and browser data automatically — your IP address, device type and session timestamps — to keep your account secure and to detect any unusual access patterns. Cookies
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on our site help us remember your preferences and keep your session active across pages. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad and Rocket is limited strictly to what those processors need to complete your
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transaction. We retain your account data for as long as your account remains active and for any period required by applicable law in your eligible region. If you are uncertain whether this policy applies where you are located, check your local law before creating an account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on baazi99

These are the questions we hear most often about how personal data works on our platform — covering account records, payment data, cookies and your rights as an account holder.

We collect your name, phone number, email address and any identity documents you submit during verification. This is the minimum we need to open and maintain a secure account for you.

We store transaction references and wallet numbers to reconcile deposits and withdrawals. We do not store your full bKash, Nagad or Rocket PIN or password — those stay within those apps.

Yes. Submit a data access request through live chat, email or the in-account help form. We will verify your identity first, then provide a summary of your stored account and transaction data.

Contact our support team with the specific correction or deletion request. Deletions are subject to any retention obligations under applicable law in your eligible region before we can act.

We share data only with payment processors — bKash, Nagad, Rocket — to complete your transactions. We do not sell your data or share it with advertisers or unrelated third parties.

We retain closed-account data only for as long as local law in your eligible region requires. Once that period ends, your data is deleted or anonymised from our active systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How baazi99 Handles Your Personal Information

How We Protect and Manage Your Account Data

Reach Us About Your Privacy Rights

Common Questions About Your Privacy on baazi99

01 What personal information does baazi99 collect when I register?

02 Does baazi99 store my bKash, Nagad or Rocket payment details?

03 Can I request a copy of all the data baazi99 holds about me?

04 How do I ask baazi99 to correct or delete my personal data?

05 Does baazi99 share my data with third parties?

06 How long does baazi99 keep my account data after I close my account?

Privacy Policy

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